Craftgifts.ie Seller Terms & Conditions
Terms and Conditions of Use
These Terms and Conditions govern access to and use of Craftgifts.ie, including purchases made through the marketplace and participation by registered sellers.
Craftgifts.ie is operated under licence by IPcom Limited, an Irish registered company. References in these Terms to "Craftgifts.ie", "we", "us" or "our" refer to IPcom Limited operating the Craftgifts.ie marketplace.
By using Craftgifts.ie, creating an account, placing an order or registering as a seller, you agree to the provisions of these Terms that apply to you.
These Terms should be read together with our Privacy Policy, Returns, Cancellations & Exchanges Policy, Shipping & Delivery Policy and any other policies referred to on the website.
Part A – Customer and Website Terms
1. About the Craftgifts.ie Marketplace
Craftgifts.ie is an online marketplace through which independent sellers offer products for sale.
Unless expressly stated otherwise, the contract for the sale of a product is between the customer and the seller identified in the relevant product listing and order.
Craftgifts.ie provides access to the marketplace operated under licence by IPcom Limited and may facilitate payments, communications, order administration, refunds and other services associated with marketplace transactions.
2. Eligibility and Accounts
You must provide accurate and complete information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.
We may suspend or disable an account where we reasonably believe that the account has been misused, compromised or used in breach of these Terms.
3. Product Information
Sellers are responsible for ensuring that product descriptions, photographs, prices, availability and other listing information are accurate and not misleading.
Handmade and artisan products may contain minor variations in colour, finish, size or appearance. Such variations do not remove the seller's obligation to supply goods that conform to the sales contract and applicable consumer law.
4. Formation of Contract
Placing an order constitutes an offer to purchase the relevant goods from the seller.
A sales contract is formed when the order is accepted in accordance with the ordering process and confirmation issued through Craftgifts.ie.
The contract applies only to the products identified in the accepted order.
5. Payment
Payments must be made using the payment methods made available at checkout.
Craftgifts.ie may collect payments as payment agent or disclosed agent for marketplace sellers.
Payment processing may be provided by third-party payment providers including Stripe.
6. Delivery
Shipping methods, charges and estimated delivery times vary between sellers and products and will be displayed where applicable during checkout.
Where an order contains products from more than one seller, those products may be dispatched separately and arrive at different times.
Please see our Shipping & Delivery Policy for further information.
7. Returns, Cancellations and Faulty Goods
Customers may have statutory rights to cancel eligible online purchases and separate rights where goods are faulty, damaged, incorrect or do not conform to the sales contract.
Sellers must comply with applicable Irish consumer law and the Craftgifts.ie Returns, Cancellations & Exchanges Policy.
Nothing in these Terms excludes or restricts rights or remedies that cannot lawfully be excluded or restricted.
8. Reviews and User Content
Customers may be permitted to submit product reviews, ratings and other content.
Reviews must reflect genuine experiences and must not contain unlawful, defamatory, abusive, discriminatory, misleading or infringing material.
Sellers must not submit reviews of their own products or manipulate ratings or reviews.
9. Intellectual Property
The Craftgifts.ie name, branding, website design and content created by Craftgifts.ie are protected by applicable intellectual property laws.
Product photographs, descriptions, trademarks and other content supplied by sellers remain the property of their respective owners or licensors.
No content may be copied, reproduced or commercially exploited without the permission of the relevant rights holder, except where permitted by law.
10. Website Availability and Security
We aim to keep Craftgifts.ie available and secure but do not guarantee uninterrupted or error-free access.
You must not misuse the website by introducing malicious code, attempting unauthorised access, interfering with systems or carrying out any activity that may damage the marketplace or its users.
11. Limitation of Liability
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.
To the extent permitted by law, Craftgifts.ie is not responsible for indirect or consequential losses arising solely from matters outside its reasonable control.
Nothing in this section affects the statutory liability of the seller for goods supplied under a consumer sales contract.
12. Governing Law
These Terms are governed by Irish law.
Nothing in this provision deprives a consumer of any mandatory protection available under applicable consumer law.
Part B – Seller Terms
1. Seller Eligibility
To register as a seller, you must be at least 18 years old and have legal capacity to operate the relevant business.
Sellers must provide accurate business, contact and payment information and must promptly update that information if it changes.
Craftgifts.ie may request additional information where reasonably necessary to verify a seller or comply with legal or regulatory obligations.
2. Seller Account and Stripe
All sellers must complete the required account setup process, including connecting the required Stripe payment account, before their seller account can be fully activated.
Sellers are responsible for maintaining accurate payment and payout information.
3. Seller Obligations
Sellers must:
- Provide accurate and truthful product information.
- Ensure products comply with applicable product safety, consumer, labelling and other legal requirements.
- Maintain accurate stock and availability information.
- Process orders promptly.
- Provide realistic dispatch and delivery information.
- Respond to customer and Craftgifts.ie communications within a reasonable period.
- Comply with Craftgifts.ie marketplace policies.
- Comply with applicable consumer, tax, data protection and e-commerce law.
4. Product Listings
Product listings must accurately describe the goods offered for sale.
Images, descriptions and other materials uploaded by sellers must be owned by the seller, appropriately licensed or otherwise lawfully used.
Craftgifts.ie may remove or suspend listings that are inaccurate, unlawful, misleading, inappropriate or contrary to marketplace policy.
5. Product Categories
Craftgifts.ie may restrict sellers to approved product categories.
Sellers should contact Craftgifts.ie if they believe additional categories are appropriate for their products.
6. Prohibited Products
Sellers must not list products that are unlawful, unsafe or prohibited by Craftgifts.ie policy.
Craftgifts.ie may remove prohibited products and may suspend or terminate accounts in serious or repeated cases.
7. Fees and Commission
The introductory seller commission is currently 5% on qualifying sales until 31 January 2027, subject to the applicable seller terms and promotional conditions.
There are currently no standard listing fees or monthly seller subscription fees unless otherwise agreed or notified.
Any applicable payment-processing charges are separate from Craftgifts.ie commission and may be deducted by the relevant payment provider.
Craftgifts.ie may introduce or amend its standard seller commission structure in the future. Sellers will be notified of material changes before they take effect.
8. Founding Seller Programme
Eligible sellers who satisfy the published Founding Seller Programme requirements by the applicable deadline may qualify for Founding Seller status and associated long-term commission benefits.
Qualification requirements, deadlines and benefits will be those published by Craftgifts.ie from time to time.
9. Shipping
Sellers are responsible for establishing and maintaining appropriate shipping methods for their products.
Sellers must provide accurate delivery charges and reasonable dispatch information and must comply with applicable consumer-law obligations concerning delivery.
10. Returns, Refunds and Cancellations
Sellers must comply with the Craftgifts.ie Returns, Cancellations & Exchanges Policy and applicable statutory consumer rights.
Sellers may offer additional voluntary return or exchange rights, but may not use their own policies to restrict statutory rights or the minimum marketplace requirements.
11. Customer Personal Data
Sellers may receive customer personal data where reasonably necessary to fulfil orders, communicate with customers and comply with legal obligations.
Sellers must use such information only for lawful purposes and must comply with applicable data protection law.
Customer data obtained through Craftgifts.ie must not be used for unrelated marketing unless the seller has a lawful basis to do so.
12. Reviews and Seller Conduct
Sellers must not manipulate reviews, submit reviews of their own products or encourage false or misleading reviews.
Sellers must conduct themselves professionally when communicating with customers and Craftgifts.ie.
13. Suspension and Termination
Craftgifts.ie may suspend or terminate a seller account where there is a serious or repeated breach of these Terms, marketplace policies, legal obligations or customer-service requirements.
Where appropriate, Craftgifts.ie may provide the seller with an opportunity to remedy the issue before suspension or termination.
14. Seller Responsibility and Indemnity
Sellers are responsible for the products they offer, the accuracy and legality of their listings, fulfilment of customer orders and compliance with applicable law.
To the extent permitted by law, sellers are responsible for losses, claims or liabilities arising from their own unlawful conduct, infringement of third-party rights, defective products or breach of these Seller Terms.
15. Changes to Seller Terms
Craftgifts.ie may update these Seller Terms where reasonably necessary to reflect changes in marketplace services, fees, policies or legal requirements.
Material changes affecting sellers will be communicated before they take effect where required.
Contact
If you have questions about these Terms, please contact Craftgifts.ie through our Contact Us page or by email at admin@craftgifts.ie.
