Introduction

Welcome to CraftGifts.ie ("we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (EU 2016/679) (GDPR) and the Data Protection Act 2018 of Ireland.

Data Controller

CraftGifts.ie is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your information, you can contact us at:

CraftGifts.ie Maynooth, Co Kildare, Ireland Email: admin@craftgifts.ie Phone: +353 (0) 45579007

What Personal Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, username, or similar identifiers.
• Contact Data: Email address, phone number, shipping and billing addresses.
• Payment Data: Payment details (processed securely by third-party payment providers).
• Technical Data: IP address, browser type, and usage data.
• Marketing Preferences: Your preferences in receiving marketing communications.

How We Collect Personal Data

We collect personal data through:

• Direct interactions (e.g., when you create an account, place an order, or contact us).
• Automated technologies (e.g., cookies and analytics tools).
• Third-party services (e.g., payment processors and delivery partners).

Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

• Performance of a Contract: To fulfill orders and provide services.
• Legitimate Interests: To improve our website, prevent fraud, and enhance user experience.
• Legal Obligations: Compliance with tax, accounting, and regulatory requirements.
• Consent: For direct marketing and non-essential cookies (you can withdraw consent at any time).

How We Use Your Personal Data

We use your personal data for the following purposes:

• Processing and fulfilling orders.
• Managing your account and providing customer support.
• Sending marketing communications (with your consent).
• Enhancing website security and fraud prevention.
• Analyzing site performance and improving user experience.

Data Sharing & Third-Party Processors

We do not sell or rent your personal data. However, we may share your information with:

• Payment providers (e.g., Stripe, PayPal) to process transactions.
• Delivery and logistics companies to fulfill orders.
• IT and analytics service providers to improve our platform.
• Legal or regulatory authorities where required by law.

International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your information.

Data Retention

We retain your personal data only as long as necessary for legal, tax, and operational reasons. Typically:

• Order data: Retained for up to 7 years for tax and accounting compliance.
• Marketing data: Retained until you opt out.
• User accounts: Retained while your account is active.

Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data in certain circumstances.
• Right to Restrict Processing: Limit how we process your data.
• Right to Data Portability: Request a transfer of your data to another provider.
• Right to Object: Object to data processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent for marketing at any time.

To exercise your rights, contact us at [Insert Contact Email].

Cookies and Tracking Technologies

The CraftGifts.ie Marketplace uses cookies to enhance the user experience. Upon your first visit, a cookie control system allows you to give or deny consent for cookies to be stored on your device. This ensures compliance with legal requirements to obtain explicit user consent before storing or accessing cookies.

We use tracking software, such as Google Analytics, to monitor visitor behavior and improve user experience. If you provide consent, this software may place cookies on your device to track engagement and site usage. These cookies do not store personally identifiable information. You can review Google’s privacy policy here: http://www.google.com/privacy.

Please note that all cookies we use are anonymous and do not store sensitive personal data, such as your name or address. They serve to enhance your shopping experience and support advertising and marketing efforts through trusted third-party partners like Facebook and Google, including re-marketing activities, for users who have consented to tracking.

Third-Party Services

CraftGifts.ie works with third-party providers to facilitate services such as payment processing and delivery. These providers will only collect, use, and disclose your data as necessary to perform these services.

Certain providers, including payment gateways and transaction processors, have their own privacy policies governing how they handle your personal data. We recommend reviewing their policies to understand how they manage your information.

Security Measures

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure, so we encourage users to protect their login credentials.

Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website. Continued use of our services after updates constitutes acceptance of the new policy.

Complaints & Contact Information

If you have concerns about how we handle your data, contact us at admin@craftgifts.ie. You also have the right to lodge a complaint with the Data Protection Commission (DPC) Ireland:

Data Protection Commission Website: www.dataprotection.ie Phone: +353 57 868 4800 Email: info@dataprotection.ie